At a glance

LineWhat it changes in the workAsk each tendererClosed by
1 Species and cutWhich timber is bought, and how much of each board is usable.Which species and cut, and what knot and sapwood limits did you price?Clauses 2, 3, 4
2 BoardBoard family, grade and thickness change material, machining and finish.Which board, to what standard and grade, what thickness, balanced?Clause 7
3 VeneerLeaf thickness, grade, match and sequence set the veneer used and the waste.Which species, cut, match, thickness and backer?Clause 8
4 Drawers and runnersBox material, joint and runner class set the parts and the labour.Box material and joint, runner type and load rating?Clauses 9, 10
5 Hinges and hardwareType, number per door, finish and rating.Which reference, how many per door, which finish?Clause 10
6 Finish systemCoats, drying time, sheen, colour match and which faces are finished.System, number of coats, sheen, insides finished?Clause 11
7 Edges and jointsEdge treatment and joint type set the machining and hand work.Which edge, which carcase joint, which back panel?Clause 9
8 Sizes and yieldSizes that sit awkwardly on standard boards leave offcuts.Finished or nominal sizes? Which board size assumed?Clause 5
9 Certificates and testsCertification, test reports and declarations take time to gather.Which documents are included in the price?Clause 12
10 Site workSurvey, access, lifting, fitting and protection.What delivery and fitting is included, on what access assumptions?Clauses 1, 6

Clause numbers refer to the twelve-clause checklist in the joinery specification factsheet (TL-JOI-03). No prices or percentages are given: what moves a price depends on the piece, the workshop and the date.

One drawing, three readings

When three bespoke quotes for the same drawing arrive far apart, the first suspicion is usually the wrong one. It is rarely that one tenderer is careless and another generous. More often the specification left a line open, and each tenderer, pricing in good faith, closed it differently: one read the board as a standard grade, another as a better one, a third priced the insides unfinished.

The drawing below shows the effect with invented readings. Every marker is a reasonable reading of the same loose line. A tender whose markers sit mostly on the left has priced a lighter version of the work, which is not the same as the same work for less.

One drawing, three tenders: how each tenderer read ten loose specification linesTen rows, one for each specification line. Each row has a track from the lightest reading of the line to the fullest. Three markers, for tenders A, B and C, show where each tenderer's reading falls. The readings are invented for illustration. Tender A reads most lines lightly, tender B in the middle and tender C fully, which is why the three totals differ.lightestfullest1 Species and cut2 Board3 Veneer4 Drawers, runners5 Hinges, hardwarelightestfullest6 Finish system7 Edges, joints8 Sizes and yield9 Certificates, tests10 Site workTender ATender BTender CInvented readings
Ten loose lines, three tenderers. The readings are invented to show the effect; they are not data from real tenders. Original drawing by Make Bespoke Studio.

Look for the line, not the total

The table at the top lists the ten lines where readings most often part. For each one it says what the line changes in the work, so you can see why a different reading moves the price, and the question to put to every tenderer. None of the lines is exotic. They are the substrate, the veneer, the drawer, the hinge, the finish and the paperwork: the ordinary parts of a bespoke piece.

Tip: when two quotes differ, find the line before you ask for a discount. A discount asked of a tender that has priced the lighter reading will only widen the gap in what you receive.

Compare like with like in five steps

Comparison is a procedure, not a judgement. Run the same steps on every tender:

  1. Put the quotes beside the ten lines. For each line, write down what each tenderer says it has priced, in its own words.
  2. Mark the blanks. A line a tender does not answer is an assumption, not a match.
  3. Issue the closed wording to every tenderer at the same time as a clarification, and ask each to confirm or reprice against it.
  4. Price the gaps as options. Ask for the difference between a lighter and a fuller reading of a line as a separate figure, so nothing is re-quoted from scratch.
  5. Compare totals last. Only after steps 1 to 4 are the totals made of the same things.

What a quote should say it includes

Even with identical materials, two quotes can include different amounts of the job. Ask each tenderer to state these in writing, and treat an unstated item as a question rather than as included.

Confirm that the quote statesWhat to look for
Drawings and approvalsWhether shop drawings are included, and how many rounds of review the price allows.
Samples and prototypesWhich are included, which are extra, and when they are made.
SurveyWho surveys, when, and what happens to the price if the dimensions change.
Packing and protectionCrating, and protection of the work after it is fitted.
DeliveryTo which address and floor, on what access assumptions, and who lifts.
InstallationWhether fitting and making good are in or out, and who does them.
EvidenceWhich certificates, test reports and handover documents come with the work.
Warranty and aftercareWhat cover is offered and for how long. Ask; do not assume.
Validity and programmeHow long the price holds, and the start and approval dates the programme assumes.
QualificationsEvery “subject to”: survey, sample approval, drawing sign-off, access.

Not every line needs the fullest reading

The answer to a wide spread of quotes is not always to close every line to the highest standard. A hidden carcase may be well served by a plainer reading, and the surfaces the client sees and touches may need the fullest one. Decide which is which, write it down line by line, and record any change you accept as a variation so that nothing is quietly lost. For the longer discussion, see our guides to value engineering and to specifying bespoke joinery.

Specification wording

Paste into your schedule or specification and replace anything in [square brackets] with your own figures. Wording is a starting point: your specification governs.

Tender return: line by line
Tenderers are to state, for each of lines [1 to 10] of the specification, the product, grade, thickness, construction and finish priced. A line left blank is taken as priced exactly to the specification. Every qualification, exclusion and assumption is listed separately and not in the covering letter.
Inclusions and exclusions
The tender is to state whether it includes: shop drawings and [number] rounds of review; samples [S-01 to S-05]; site survey; packing and protection; delivery to [address, floor, access]; installation and making good; certificates and test reports [list]; handover documents; warranty [period and terms offered]. Price validity [  ] days. Programme assumes drawing approval by [date].
Clarification issued to all tenderers
Clarification [number], issued to all tenderers on [date]: lines [numbers] are closed as follows: [wording]. Tenderers are to confirm that their price is made on this wording, or to state the change in price, by [date].
Options for a fuller reading
Where a tender has priced a lighter reading of line [number] than the specification requires, the difference to the specified reading is to be priced as a separate option. Alternatives are accepted only by written approval from [designer], and each is recorded as a variation.

Terms used on this page

Prescriptive specification
States exactly what products, materials and workmanship are required. Design responsibility stays with the design team.
Descriptive specification
States the result required and leaves a specialist or contractor to design how. Design responsibility generally passes with it.
Value engineering
A structured review of a design to reduce cost without losing the function the client needs. Each change should be recorded and approved.
Variation order
A written instruction to change what was agreed, stating its effect on price and time.

All specification and delivery terms

Standards and sources

Questions we are asked

Why are my joinery or furniture quotes so different?

Usually because the specification left lines open and each tenderer read them differently: the species and cut, the board, the veneer, the drawer and runner, the hinge, the finish system, the edges and joints, the sizes, the paperwork and the site work. The difference in the total is then a difference in what was priced.

How do I compare bespoke quotes like for like?

Put the quotes beside the same list of lines, write what each tenderer says it has priced, mark every blank, issue the closed wording to all tenderers at the same time, ask for the gaps to be priced as options, and compare the totals last.

Is the cheapest quote the one to avoid?

Not necessarily. A lower quote may be priced on a lighter reading of a line that does not matter for the design, which is fine if the specification says so. It becomes a problem when the lighter reading is a silent assumption rather than an agreed choice.

What should a bespoke quote include?

At minimum it should state its drawings and approvals, samples, survey, packing, delivery, installation, evidence and documents, warranty, validity and programme assumptions, and every qualification. Ask for each in writing; an unstated item is a question, not an inclusion.

Can I ask tenderers to reprice after I clarify the specification?

Yes, if the clarification goes to every tenderer at the same time and on the same wording. Check the rules of the contract or procurement route you are using, because they can limit how tenders may be changed.

Download the factsheet

A two-page A4 PDF with the ten lines, the drawing, the five comparison steps and the tender-return wording, to keep with your project file.

Factsheet TL-SPE-01 v1.0 (PDF)